DONATE A TOLL FREE NUMBER
A toll-free number will allow young people in distress to reach us without being charged for the call. The cost of the call is instead borne by us, we'll have to pay a monthly fee for the toll-free service. This will drastically increase our engagement with young people in anykind of distress. It will boost our professional image and efficiency. In Uganda, toll-free numbers are typically prefixed with "0800" or "0801", followed by a unique sequence of numbers.
Hardware Components:
● Telephone exchange equipment (e.g. PBX): $5,000 - $10,000, Company: Avaya, Cisco, or Huawei, Shipping: $1,000 - $2,000, Taxes (18% VAT): $900 - $1,800
● Toll-free number gateway: $2,000 - $5,000, Company: AudioCodes, Sangoma, or Dialogic, Shipping: $500 - $1,000, Taxes (18% VAT): $360 - $900
● Telephone handsets: $500 - $1,000, Company: Yealink, Polycom, or Cisco, Shipping: $100 - $200, Taxes (18% VAT): $90 - $180
Software Components:
● Toll-free number management software: $1,000 - $3,000, Company: Telcobridges, VoIP Innovations, or Tollfreeforwarding, Taxes (18% VAT): $180 - $540, Call center software (if required): $2,000 - $5,000, Company: Five9, Genesys, or Avaya, Taxes (18% VAT): $360 - $900
Installation and Configuration:
● Installation and configuration of telephone exchange equipment: $1,000 - $2,000, Company: Local system integrator or Avaya/Cisco/Huawei partner, Taxes (6% withholding tax): $60 - $120
● Installation and configuration of toll-free number gateway: $500 - $1,000, Company: Local system integrator or AudioCodes/Sangoma/Dialogic partner, Taxes (6% withholding tax): $30 - $60
Monthly Recurring Costs:
● Toll-free number rental: $50 - $100 per month, Company: Uganda Telecom, MTN Uganda, or Airtel Uganda
● Call center software subscription (if required): $50 - $100 per month, Company: Five9, Genesys, or Avaya
● Telephone line rental (if required): $20 - $50 per month, Company: Uganda Telecom, MTN Uganda, or Airtel Uganda
Taxes and Licenses:
● Value Added Tax (VAT) on hardware and software: 18% of total cost
● Withholding tax on installation and configuration services: 6% of total cost
● Annual license fee for toll-free number: $100 - $500, Company: Uganda Communications Commission (UCC)
GRAND TOTAL COST:
● One-time costs: $15,500 - $37,300
● Monthly recurring costs: $120 - $250
● Annual costs: $100 - $500
Telecom providers in Uganda that offer toll-free number services include:
● MTN Uganda: +256 312 222 222
● Airtel Uganda: +256 312 100 100
